Who are we?

Esso Serve Europe

Esso Serve Europe (ESE) is a is a multi-lingual business support centre and a subsidiary of ExxonMobil, the world's largest private oil and petrochemicals organisation. The centre was established in 2001 to optimise the level of customer service and process efficiencies available to Esso's fuels customers across 14 European countries, replacing activities previously undertaken by each European country. Within ExxonMobil, ESE is regarded as one of the most successful business support centres in the world.

ESE was originally established to manage the Order to Cash process for all fuels customers in Europe. Our customers include Esso's service station network and various industrial customers such as schools, hospitals, armed forces and local government agencies. In practical terms, this means ESE manages the processes of customers being set up in our master computer system, the facility for customers to order fuels products, planning and co-ordinating fuel deliveries and customer billing.

ESE also supports ROSC which provides centralised back office support for service stations that are directly owned and operated by Esso. The services ROSC provides to our service station network include optimising stock levels, maintaining pricing and product information and the effective management of all wetstock (fuel products) and drystock (products sold in the service stations retail stores). ROSC is also responsible for invoice processing and reconciliation.